Amazon permits dropshipping only when the Amazon seller remains the seller of record, identifies itself on packing materials, removes another seller's identifying information, and remains responsible for returns. An appeal should identify the exact order flow that broke one of those duties, show the correction already made, and document how every supplier shipment will be checked.
Many sellers use “dropshipping” to describe any supplier-fulfilled order, but Amazon's policy turns on what the customer sees and who remains responsible. Buying from another online retailer and having that retailer ship a box with its own invoice or packing slip is the common prohibited shape. A supplier agreement alone does not prove the actual parcel complied.
What the record changes
Map the order from purchase through shipment. Record who accepted the order, which supplier shipped it, whose name appeared on the packing slip and label, and who handled the return. The corrective record may include cancelled retail-arbitrage routing, revised supplier instructions, test shipments, and monitoring. The appeal should not say every shipment complied if the seller has not checked the evidence.
- Amazon's dropshipping policy expressly requires the seller to remain the seller of record and to handle returns.
- The policy prohibits another retailer or supplier from appearing as the seller on packing slips, invoices, or external packaging.
- A test order and retained packing-slip image give a reviewer a concrete control to inspect instead of a general promise.
How to use this answer
A useful appeal starts with the notice because the policy class determines the evidence Amazon expects. The free read maps the words in your notice to that class. A paid packet then uses only your confirmed facts to draft Amazon's root-cause, corrective-action, and preventive-measure sections, while the evidence checklist leaves every missing document marked as missing.
- Paste the notice and remove names, order numbers, or other details you do not want to share.
- Compare the policy link and requested evidence in the notice with the cited Amazon rule and the class-specific checklist below.
- Confirm what actually happened before any Plan of Action is drafted. An appeal cannot safely invent the root cause or repair a missing invoice.
Where the service stops
Reality Contact, LLC drafts from facts you confirm. You review the draft, attach your own genuine documents, and submit it in Seller Central yourself. We never log into your account, contact Amazon, write or alter evidence, or promise reinstatement. Counterfeit and intellectual-property matters may need a lawyer. This service is not legal advice.
Sources: Amazon dropshipping policy; Amazon Plan of Action help; Amazon Seller Central forums.